Frequently Asked Questions

Everything you need to know about shopping with Namu Shop.

What is your standard shipping policy?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.

How do I return or exchange an item?

You can return or exchange any unworn, unwashed items with original tags within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.

Are your garments sustainably sourced?

At Namu Shop, we prioritize ethical manufacturing and high-quality materials. We partner with suppliers who adhere to fair labor practices and utilize organic or recycled fabrics whenever possible.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.